Returns & Exchanges

 

 

What is your return policy?

 

Our return policy lasts 7 days since delivery.

If 7 days have gone since the delivery, unfortunately, we cannot issue a refund or exchange.

 

If you would like to return or exchange your order, please email us at [email protected] order number and the product you would like to return or exchange.

We will process your refund or exchange order once your return has been received. 

To be eligible for return, the item must be unused and have the original packaging, the shipping cost of the return will be borne by you. 

 

Restocking Fee

Refunds will be assessed a 30% restock processing fee.
 
 

Digital Content Fee

Once you have completed the payment, you will automatically get access to the digital content (control app, Tutorial content, etc ). The digital content fee: $40, is non-refundable. The digital content fee is the same for all the device models.
 

Express Fee

If you choose the Express method when you placed the order, the express fee is not refundable.

 

What is your cancellation policy?

You can request to cancel your order at any time before your order has shipped , But the Digital content fee will not be refund.

 

When will I be refunded for my return?

Your refund will be processed once your return has been received.

 

Late or missing refund?

If you have not received your refund yet, check your bank account. If a refund is still missing, contact your credit card company, as it may take some time to before it correctly reflects on your statement. 

Next, contact your bank. There is sometimes processing time before the refund amount is posted. If all of these steps are done and you still don’t have the refund – please email us: [email protected]

 

Details about the shipping time

We will process the order in about two working days, the days data in the “Free Shipping(7-14 Working Days*)” and “Express(3-5 Working Days*)” are only the an estimate based on the experience of the carrier and they are not a guarantee for delivery times. Most of the delivery times are within this range. Since express carriers are third-party companies, we do not guarantee specific delivery times, which may be delayed due to natural disasters, strikes, epidemics etc. We are not responsible for delays in delivery and do not accept refund requests for express shipping fee.